Master Male Massage • Cape Town
Deposit & Refund Policy
This policy explains how booking deposits, cancellations, rescheduling, and refunds are handled for
Master Male Massage Cape Town. By paying a deposit or making a booking, you agree to this policy in addition
to the Booking Terms & Conditions.
Transparent deposit rules
Fair rescheduling
Secure online payments
Hotel & international clients: Building security, concierge procedures, and guest policies may affect entry and timing.
If access is denied or significantly delayed due to third-party policies, this may be treated as a late cancellation/no-show
(see Section 5), unless the therapist is at fault.
1. What a deposit is for
- A deposit reserves a specific date and time and helps reduce no-shows.
- Deposits also cover preparation time and (where applicable) travel planning for mobile sessions.
- Unless otherwise stated in writing, deposits are applied as a credit toward your session fee.
2. Deposit amount
- Deposit amounts may differ depending on service type, session length, time of day, and whether the booking is in-studio or mobile/outcall.
- If a payment link allows the client to choose an amount, a minimum recommended deposit may still apply for peak hours, travel, or VIP bookings.
- Any additional travel/outcall fees (if applicable) will be confirmed before the session.
Tip: To secure peak-hour or hotel bookings quickly, a higher deposit may be required.
3. How the deposit is applied
- Your deposit is deducted from the total session fee.
- The remaining balance is payable at the session unless agreed otherwise in advance.
- If you change the service/duration after paying a deposit, the deposit remains as credit and the balance adjusts accordingly.
4. Payment processing
- Online payments are processed via third-party providers (e.g., iKhokha). We do not store card or banking details.
- Any bank charges, currency conversion fees, or international transaction fees are charged by your bank/payment provider and are outside our control.
- If you require a payment reference, please include your name and booking date when confirming on WhatsApp.
5. Refunds: general rule
Deposits are generally non-refundable because the appointment time is reserved specifically for you and may not be rebooked at short notice.
Refunds are only considered in the limited situations set out in Section 7 (Therapist cancellations).
6. Cancellations, rescheduling & no-shows
The table below summarises typical outcomes. “Reasonable notice” depends on availability and scheduling;
earlier notice gives the best chance of carrying the deposit forward.
| Scenario | Deposit outcome |
|---|
| Client reschedules with reasonable notice (subject to availability) | Deposit may be carried forward as credit to the rescheduled booking. |
| Late cancellation or repeated rescheduling | Deposit may be forfeited or a new deposit may be required for a new date. |
| No-show (client does not arrive / does not provide access) | Deposit is forfeited. |
| Hotel/Building denies entry or access is not granted at the scheduled time | May be treated as late cancellation/no-show; deposit may be forfeited. |
Access responsibility: For hotel/Airbnb/private residence bookings, the client is responsible for ensuring entry/access at the scheduled time.
7. Therapist cancellations
- If the therapist is unable to attend due to illness, emergency, or unforeseen circumstances, you may choose to:
- (a) Reschedule to the next available slot, or
- (b) Request a full refund of the deposit paid.
- Refunds, where approved, are processed back to the original payment method where possible and may take time depending on your bank/payment provider.
8. Disputes & chargebacks
- If you have a concern about a payment or booking, please contact us first so we can resolve it professionally.
- Unjustified chargebacks may result in future bookings being declined.
- Where a dispute arises, we may rely on written confirmation, message logs (WhatsApp), and third-party access records (e.g., hotel concierge) to verify attendance/access issues.
Consumer rights: Nothing in this policy limits any rights you may have under applicable consumer protection laws.
9. Policy updates
This policy may be updated from time to time. The version published on the website is the current policy.
10. Contact
For questions about deposits or refunds, please contact us via WhatsApp or the website contact page.
FAQ
Is my deposit deducted from the total?
Yes. The deposit is applied as credit and deducted from your total session fee. The balance is payable at the session unless agreed otherwise.
Can I transfer my deposit to someone else?
Deposits are generally linked to the original booking and are not transferable without prior written agreement.
Do you refund bank or conversion fees?
No. Bank fees and currency conversion fees are charged by your bank/payment provider and are outside our control.
